Support customers with AI that knows when to answer — and when to escalate
Deploy chat, email, and Slack handoffs grounded in your knowledge base, with confidence gating and outcome reporting.
Chat
Grounded answers from your knowledge base, with automatic handoff when confidence is low.
Email
Turn inbound threads into conversations and escalate with full transcript context.
Slack escalation
Route billing, refund, and human-requested cases to your team with priority and suggested replies.